Frequently Asked Questions
Everything you need to know about bringing your garden to life.
Do you offer home delivery for large plants and trees?
Yes, we provide specialized delivery services for all our plants, including large trees and bulk garden supplies, to ensure they arrive at your home in peak condition.
What is your return policy on live plants?
We offer a 48-hour health guarantee on all live plants. If your plant shows signs of distress upon arrival, please contact us with photos for a replacement or store credit.
Can I click and collect my order from a Waldecks location?
Absolutely. Simply select the 'Click & Collect' option at checkout and choose your preferred Waldecks Garden Centre location for pickup within 24-48 hours.
How do I know which plants are suitable for my specific sun conditions?
Each product page includes a detailed care guide specifying sun, water, and soil requirements. You can also contact our horticultural experts for personalized advice.
Are your pots and garden furniture weather-resistant?
Yes, all our outdoor furniture and planters are curated for durability and are designed to withstand the harsh Australian climate, from intense sun to heavy rain.
What payment methods do you accept online?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options like Afterpay and Zip Pay.